Privacy Policy

Last updated: November 18, 2025

This Privacy Policy describes how Complete Solar Cleaning ("we," "us," or "our") collects, uses, and discloses your information when you use our services, including our website and related digital services.

Introduction

Complete Solar Cleaning is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy applies to all websites owned or operated by or on behalf of Complete Solar Cleaning, including completesolarcleaning.com (collectively referred to as "our websites").

Contact Details

If you have any questions about this Privacy Policy, you can contact us:

By email: Michael@completesolarcleaning.com
By phone: (623) 272-2812
Address: San Tan Valley, Arizona

Information We Collect

Types of Information

Personally Identifiable Information (PII)

We collect information that can be used to identify you, including:

  • Identity Data: first name, last name, username, title
  • Contact Data: email address, phone numbers, service address
  • Property Data: information about your solar panel system, roof type, property size
  • Financial Data: payment card details (processed securely through our payment processors)
  • Transaction Data: details about payments and services you've purchased
  • Profile Data: your preferences, feedback, and survey responses
  • Service Data: information about your solar panel system, service history, maintenance schedules, and cleaning records

Non-Personally Identifiable Information

We also collect non-identifying information, including:

  • Technical Data: internet protocol (IP) address, browser type, operating system
  • Usage Data: how you use our website and services
  • Marketing and Communications Data: your preferences in receiving marketing and communications

Collection Methods

Direct Collection

We collect information when you:

  • Fill out forms on our website
  • Submit a contact form or request a quote
  • Schedule a service appointment
  • Purchase services
  • Subscribe to newsletters or service reminders
  • Communicate with us via phone, email, or text
  • Respond to surveys
  • Submit information through Meta (Facebook/Instagram) lead forms

Automated Collection

We automatically collect certain information through:

  • Cookies
  • Web beacons
  • Google Analytics
  • Meta (Facebook) Pixel
  • WordPress data collection

How We Use Your Information

We use your information to:

  • Provide and maintain our solar panel cleaning services
  • Schedule and manage service appointments
  • Process your payments and transactions
  • Send service reminders and maintenance notifications
  • Provide customer support and respond to inquiries
  • Send marketing communications (with your consent)
  • Improve our services and customer experience
  • Analyze website usage and service performance
  • Comply with legal obligations
  • Send follow-up communications about your service
  • Provide estimates and quotes for services

Third-Party Services

We use various third-party services to operate our business and deliver our services to you:

Service Providers

  • WordPress (website platform)
  • Web hosting services
  • Payment processors (for secure payment processing)
  • SMS service providers (for text message communications)
  • Scheduling software (for appointment management)
  • Email service providers (for email communications)

Analytics and Advertising

  • Google Analytics (for website analytics)
  • Meta (Facebook/Instagram) Business Tools (for advertising and analytics)
  • Meta Pixel (for tracking conversions and remarketing)
  • Other advertising partners

These third-party services have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. When you submit information through a Meta lead form, that information is initially collected by Meta and then shared with us according to Meta's data policies and your consent.

Data Sharing and Disclosure

We may share your information with:

  • Service providers who help us operate our business
  • Payment processors to complete transactions
  • Marketing platforms to deliver relevant content and ads
  • Analytics providers to improve our services
  • Law enforcement or regulatory agencies when required by law
  • Business partners with your explicit consent

We do not sell your personal information to third parties.

Data Security

We implement appropriate security measures to protect your personal information, including:

  • Secure data storage systems
  • Encryption of sensitive data
  • Regular security assessments
  • Limited access to personal information
  • Secure payment processing

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Maintain our business relationship
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Typically, we retain customer data for the duration of our business relationship plus any legally required period (usually 7 years for financial records). You may request deletion of your data at any time, subject to legal retention requirements.

Your Rights and Choices

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Manage cookie preferences
  • Withdraw consent at any time
  • Object to certain data processing activities
  • Request a copy of your personal data

To exercise any of these rights, please contact us using the contact details provided above.

SMS/Text Message Communications

Types of Messages

When you provide your mobile number and consent, we may send:

  • Service appointment confirmations
  • Appointment reminders
  • Service completion notifications
  • Maintenance reminders
  • Follow-up messages about your service
  • Emergency service updates
  • Occasional promotional content (typically 2-4 messages per month)

Collection Methods

We collect your mobile number through:

  • Website contact forms
  • Phone calls
  • Service appointments
  • In-person consultations
  • Meta (Facebook/Instagram) lead forms

Consent Process

We obtain explicit consent through:

  • Opt-in checkboxes on forms (unchecked by default)
  • Verbal consent during phone calls or service visits
  • Initial welcome messages requiring your affirmative response
  • Consent acknowledgment in Meta lead forms

Important: Consent is not required to purchase our services. You can receive our services without opting in to text messages.

Opting Out

You can opt out of text messages at any time by:

  • Replying "STOP" to any text message
  • Emailing us at natalie@completesolarcleaning.com
  • Calling us at (623) 272-2812

Standard message and data rates may apply based on your mobile carrier's plan.

Data Protection

Your mobile number and consent records are stored securely in our systems for the duration of our business relationship plus any legally required period. We may use third-party SMS service providers to deliver messages, who are bound by confidentiality agreements and prohibited from using your information for any other purpose.

Email Marketing

We send marketing emails only to those who have opted in to receive them. You can unsubscribe from our marketing emails at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Emailing us at natalie@completesolarcleaning.com
  • Calling us at (623) 272-2812

Note: Even if you unsubscribe from marketing emails, we may still send you transactional emails related to your service appointments and account.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. We use cookies to:

  • Remember your preferences
  • Understand how you use our website
  • Improve your user experience
  • Deliver relevant advertisements
  • Analyze website traffic

Types of Cookies We Use

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand website usage (e.g., Google Analytics)
  • Marketing Cookies: Used to deliver relevant ads (e.g., Meta Pixel)
  • Preference Cookies: Remember your settings and choices

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. For more information about managing cookies:

Meta (Facebook/Instagram) Advertising

Meta Lead Forms

When you submit information through a Meta lead form on Facebook or Instagram, we receive the information you provide. This data collection is subject to both our Privacy Policy and Meta's Data Policy.

Meta Pixel

We use the Meta Pixel on our website to:

  • Track conversions from Meta ads
  • Build audiences for targeted advertising
  • Deliver relevant ads to people who have visited our website
  • Optimize ad delivery

Your Choices for Meta Advertising

You can manage your Meta advertising preferences:

Additional Policies

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information is collected
  • The right to know if personal information is sold or disclosed
  • The right to opt out of the sale of personal information (we do not sell personal information)
  • The right to request deletion of personal information
  • The right to non-discrimination for exercising your rights

To exercise these rights, contact us at natalie@completesolarcleaning.com or (623) 272-2812

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last updated" date
  • Sending an email notification for significant changes (if you've provided your email)

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for collecting and using your information depends on the specific information and context:

  • Contract Performance: Processing necessary to provide our services
  • Legitimate Interests: Processing for business operations and improvements
  • Consent: When we have your explicit consent for marketing communications
  • Legal Obligations: When required by law

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Acceptance of Privacy Policy

By using our websites and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use our services.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: Natalie@completesolarcleaning.com

Phone: (623) 272-2812

Address: Complete Solar Cleaning, San Tan Valley, Arizona

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM

Specific Service Information

Solar Panel Cleaning Services

When you schedule solar panel cleaning services with us, we may collect additional information such as:

  • Type and number of solar panels
  • Roof accessibility
  • Service history
  • System performance data
  • Photos of your solar panel system

This information helps us provide accurate quotes and efficient service delivery.

Thank you for trusting Complete Solar Cleaning with your solar panel maintenance needs. Your privacy and satisfaction are our priorities.